Wintino Casino Terms and Conditions 2026

You must be at least 18 years old and of legal gambling age where you live. If you are younger than 18, you must leave the site immediately. Each person may hold one account only, and we treat any further account linked by household, address, phone number, email or IP address as a duplicate. You are responsible for checking that online gambling is lawful in your location before you play. If the English text differs from a translated version, the English text prevails.

Open your account in your own real name and keep your details accurate and current. During sign-up you will choose a welcome offer, optionally enter a promo code, provide your email and a secure password, confirm that you are of legal age and that you accept these terms and our privacy policy, and complete the remaining required fields. Keep your login details private. Everything done through your account is treated as done by you. Accounts cannot be sold, transferred, shared or bought.

We follow customer due diligence and anti-money-laundering procedures. We may ask for certified ID, proof of address, proof that you own your payment method and transaction statements, before or after any deposit or withdrawal. Some checks may involve phone or face verification or third-party providers. Send the requested documents within 30 days. If you do not, we may withhold payments, suspend your account and close it permanently. Once your documents are complete, review normally takes up to 10 days, though it can take longer.

Your casino balance is not a bank account and earns no interest. Deposits must be wagered at least once before withdrawal; if not, we may cancel winnings and keep a 10% fee on your last deposit (15% for card or bank transfer deposits), subject to a minimum charge. You must also wager at least 30 AUD in the calendar month of your request. Daily and monthly caps rise with VIP level, from 800 / 10,500 AUD at Level 1 to 2,500 / 35,000 AUD at Level 5. You may have three pending withdrawals at once. We process requests within three business days. Payouts go to the method you deposited with where possible. You are responsible for any tax on winnings.

Bonuses are limited to one per person, household, phone number, computer and IP address. Every bonus carries wagering requirements set out in its promotion terms. Slots (except listed titles), scratch cards and keno count 100%; live games, video poker and Plinko count 10%; table and card games count 0%; Crazy Time, Dream Catcher and Monopoly count 50%. Jackpot slots, Slingo and bingo cannot be played with bonus funds. Excluded and prohibited game lists apply while a bonus is active. We may refuse or cancel any bonus at our discretion, and our decision is final.

We cannot accept registrations or deposits from residents of Afghanistan, Armenia, Belarus, Bulgaria, China, Cote D'Ivoire, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, North Korea, Lithuania, Malta, Moldova, Myanmar, Netherlands, Netherlands Antilles, Romania, Russian Federation, Sweden, Ukraine, United Kingdom, United States of America, France, Greece, Portugal, Central African Republic, Democratic Republic of the Congo, Cuba, Haiti, Libya, Panama, Somalia, South Sudan, Venezuela and Yemen. Promotions are further restricted in Tunisia, Bosnia And Herzegovina, Indonesia and Malaysia. This list can change, and updates are published on the site.

Games are delivered over an encrypted, protected network. Individual games follow the rules shown in their own information screens, and some providers add territorial restrictions of their own. Play honestly and in good faith. We may void bets or winnings that result from errors, manipulation, collusion or exploitation of faults. If funds are credited to you by mistake, they remain ours and we may deduct them. If we wrongly write off an amount, we will return it within 30 days of detecting the issue.

An account is dormant after 180 days without a login. While it stays dormant we may charge 10 AUD per month, or the full balance if lower, until the balance reaches zero. We may change this fee without prior notice. To avoid charges, log in periodically. If you are not planning to return, withdraw your balance and ask us to close your account.

You can ask us to close your account by emailing our support team. Closure is possible only when your balance is zero and no withdrawals are pending; otherwise remaining funds are voided. If you need a break, you can request self-exclusion by email. You must tell us about any other accounts and must not open new ones. We are not liable for losses on accounts you fail to disclose. We may also refuse or close an account without notice or stated reasons.

You must not open duplicate accounts, give false information, use another person's payment method, launder money or abuse bonuses. If we find a duplicate account, we may void related activity, cancel promotions and winnings, reverse payments already made and demand repayment, then close the account permanently. The same actions may follow other breaches of these terms. We may share relevant information with payment providers and authorities where the law requires it.

Gambling carries financial risk and nothing here promises that you will win. We are not responsible for delays after a payment has left us, for bank or provider processing times, or for interruptions outside our control. Client funds are held in segregated accounts. Refunds are generally not available. We consider them only in exceptional cases, requested within 24 hours, and never once the deposit or its bonus has been wagered. Bonuses and winnings are deducted from any refund.

If you have a concern, contact our support team by live chat or email first, with your account details and a clear description. We aim to resolve issues fairly and promptly. We may update these terms from time to time, and the current version on the site applies. Continuing to play after an update means you accept it. If you feel your gambling is becoming a problem, please use our limits, time-outs and self-exclusion tools, or seek independent support.